Shipping Policy

Last updated: 28 July 2026

At TwinB Trendz, we want delivery to feel clear and predictable. This policy explains how shipping works for orders delivered within the United Kingdom.

Delivery estimate

Our current checkout estimate for standard UK delivery is 12–15 business days after the order is confirmed. Business days exclude weekends and UK bank holidays. This is an estimate rather than a guaranteed delivery date. Severe weather, courier disruption, remote-area delivery or other circumstances outside our reasonable control can occasionally cause delays.

If we become aware of a significant delay, we will contact you using the details supplied with your order. Your statutory rights are not affected.

Shipping cost

Standard UK delivery costs £4.99. Standard UK delivery is free when the order value is £50 or more. The applicable charge is shown at checkout before you pay.

Order confirmation and tracking

After checkout, we will send an order confirmation to the email address you provide. Where a tracked delivery service is available, tracking information will be sent after dispatch. Tracking can take a short time to update after the carrier receives the parcel.

Multiple parcels

An order containing more than one item may arrive in separate parcels. If this happens, you will not be charged additional shipping beyond the amount shown when you placed the order.

Delivery address

Please check your delivery address carefully before completing checkout. If you notice an error, email twinblimited@gmail.com as soon as possible. We cannot guarantee an address can be changed after processing or dispatch has started.

If a parcel is returned because the address supplied was incomplete or incorrect, contact us so we can review the available redelivery or refund options. Any additional cost will be explained before action is taken.

Delayed, missing or damaged deliveries

If your order has not arrived within the stated estimate, tracking shows an issue, or the parcel arrives damaged, please contact us at twinblimited@gmail.com with your order number. We will investigate with the delivery partner and explain the next step.

If a courier asks you to pay an unexpected import charge that was not shown at checkout, please contact us before making that payment.

Questions

For delivery help, email twinblimited@gmail.com. Please include your order number so we can assist you promptly.